header.post a.lightbox {
close
Menu Login

Frequently Asked Questions

  • Machine Questions
  • Preparation & Content Questions
  • Ripple Pods & Printing Questions
  • Company&Purchasing
Machine Questions
Q:How does the Ripple Maker work?
A:

The Ripple Maker is a wi-fi enabled countertop device that sits right next to your coffee maker. It prints any image on top of milk-frothed coffee in less than ten seconds, using patented printing technology.

Q:Does the Ripple Maker also make coffee?
A:

The Ripple Maker simply makes coffee picturesque. Create your froth-topped coffee drink by your usual methods, and ‘Ripple It’ with your chosen image.

Q:Does the Ripple Maker attach to coffee makers?
A:

The Ripple Maker is a stand-alone countertop device, designed to sit alongside your coffee maker.

Q:Is the Ripple Maker Wi-Fi enabled?
A:

Yes. The Ripple Makers is wi-fi enabled, so it’s always connected and ready to use.

Q:How does the Ripple Maker receive images to Ripple?
A:

Anyone can upload an image for their own coffee with the Coffee Ripples app, available on iTunes and Google Play. Machine owners get access to our regularly updated content library, and can create their own images unique to their business.

Q:Do I need to train my staff to use the machine?
A:

The Ripple Maker can be mastered in minutes. There is no need to set aside time for lengthy training sessions.

Q:How often should I clean my Ripple Maker?
A:

We recommend cleaning the Ripple Maker at the end of each work day. Be sure to empty and clean the excess drip tray inside the machine.

Q:How often does the machine need servicing?
A:

Ripple Makers do not require regularly scheduled maintenance, just cleaning at the end of each day.  All machines are backed by a 1-year comprehensive warranty (or as required by law) and our tiered service plan.

Q:Can I purchase a Ripple Maker for use in my home?
A:

For now, the Ripple Maker is only available for businesses, and is designed for use by a barista. Please sign up for our newsletter to learn about future product updates.

Q:Is there a patent on the Ripple Maker and/or Ripples?
A:

Yes. Steam CC has been granted patents and trademarks on Ripple technology. Additional patents and trademarks are pending.

Preparation & Content Questions
Q:Can I create a Ripple on any beverage?
A:

Any beverage topped with frothed milk can be Rippled.

Q:Are there tricks to creating Ripple-ready coffee?
A:

A dense layer of milk froth, poured evenly with a flat surface, is the best canvas for your Ripple.

Q:Does the Ripple Maker work with any coffee?
A:

Yes. Ripples rest atop the layer of frothed milk and will work with any type of coffee (try cocoa!).

Q:Can I create a Ripple on iced drinks?
A:

Yes. Ripples rest atop the layer of frothed milk, and are not affected by a beverage’s temperature.

Q:Do Ripples work with any type of milk?
A:

Yes. Any milk that is good for frothing is good for Ripples, even soy or hemp.

Q:How long does it take to create a Ripple?
A:

It takes just a few seconds to create each Ripple.

Q:Can anyone design a Ripple?
A:

Yes. Your customers can create their own, one-time Ripples with the Coffee Ripples app, and you can create special Ripples for your own business with our online tools.

Q:Can any photo become a Ripple?
A:

Photos make stunning Ripples. Clean, simple, beautiful images with a clean background work the best.

Q:Do images need to be a certain size to be Rippled?
A:

Images should be at least 3”x 3”.

Q:Can a drawing become a Ripple?
A:

Absolutely.

Q:Can a quote become a Ripple?
A:

Yes. Ripples can be text, images or a mix of both.

Q:How many characters can a Ripple contain?
A:

Ripples can have as many, or as few characters as you would like. In our experience, around 72 characters can fit comfortably in a Ripple- without having to break out reading glasses.

Q:Can I upload a Ripple directly to the Ripple Maker, instead of sending it through the website or mobile app?
A:

No. Ripples can only be uploaded via the Ripples App or through the online tools.

Q:Does the machine come with designs to print?
A:

Machine owners have access to an extensive and regularly updated content library, and can personally select which designs to share with their customers.

Ripple Pods & Printing Questions
Q:What is used to create the ‘Rippled’ images?
A:

Each ‘Ripple’ is created with a tiny amount of coffee-based extract. That’s it. Ripples have no sugar, preservatives or artificial ingredients.

Q:What’s a Ripple Pod?
A:

The Ripple Pod is a proprietary capsule filled with our patented coffee-based extract.

Q:Is there an alternative to coffee extract available?
A:

For now, the Ripple Maker only prints in coffee-based extract. But we are constantly testing out new ideas, and other options may be available in the future.

Q:Are Ripple Pods available in different colors?
A:

The Ripple Pods are preservative and artificial ingredient-free, so all Ripples are printed in coffee colors.

Q:Are Ripples safe to drink?
A:

Absolutely. Ripples are made from a tiny amount of all-natural coffee extract which does not affect the flavor, quality or safety of your coffee.

Q:Do Ripples contain any allergens or gluten?
A:

No, Ripples do not contain gluten or other allergens.

Q:How many Ripples can you print with one Ripple Pod?
A:

A single Ripple Pod will create approximately 500 Ripples.

Q:I’m low on Ripple Pods – how do I buy more?
A:

Ripple Pods aren’t sold individually, they’re included as part of your subscription. Our team tracks your machine’s status and will automatically ship you a new Ripple Pod before it is needed. In case of a pod malfunction or to order extra pods for an event, simply contact customer support.

Q:Are Ripple Pods refillable?
A:

Ripple Pods are not refillable. Only our specially developed coffee extract can be used to print clear, beautiful, and food-safe Ripples.

Q:Are Ripples Kosher?
A:

Ripples are certified kosher.

Q:Do Ripples Pods require refrigeration?
A:

No. Ripples Pods can be kept at regular room temperature.

Q:What beans were used to create the coffee extract inside Ripple Pods?
A:

The coffee inside the Ripple Pods is made with high quality coffee

Q:How many calories are in a Ripple?
A:

Ripples are created from a tiny amount of coffee extract, adding no calories to a beverage.

Q:Does Rippling a coffee make it stronger or change its taste?
A:

Because each Ripple is created from a tiny amount of coffee extract, there is no effect on the quality or flavor of the beverage being enjoyed. The added caffeine content within each Ripple is negligible.

Q:What about decaf?
A:

Each Ripple is created using a tiny amount of coffee extract. The caffeine content within each Ripple is negligible, though Ripple is not currently available in a decaf variety.

Company&Purchasing
Q:How much does a Ripple Maker cost?
A:

The Ripple Maker starts at $2000 for direct online sale to US customers, with a subscription plan, starts at $1200/year (which comes out to only $100/month!). International pricing will be announced as details and dates are confirmed for each region.

Q:How much do Ripple Pods cost?
A:

Instead of charging per Pod, Ripples offers a subscription service that includes the Ripple Pods, a regularly updated library of content, and support and service resources.

Q:Is the Ripple Maker covered by a warranty?
A:

Yes. All of our machines are covered by a one year warranty, or as required by law.

Q:How do I order a machine?
A:

We are currently accepting orders in the US and Canada, and have a waitlist for international customers. Please fill out our order form and our sales team will be in touch.

Q:Can I buy a machine in the United States and ship it to my country?
A:

The Ripple Maker is an Internet of Things device with location-based technology. The machine will only be activated in regions with an established support network.

Q:When will the Ripple Maker be available in my country?
A:

We are in the process of developing our international roll-out calendar. Please join our mailing list to ensure you receive the latest updates for your region.

Q:Can I order a Ripple Maker for use on a trial basis?
A:

Currently, due to a high volume of orders, we are not offering product trials. Email our sales team and we’ll be happy to answer any questions you may have.

Q:Who manufactures the Ripple Maker?
A:

The Ripple Maker is made by Steam CC, a privately held, venture backed company.

Q:Are you hiring?
A:

We are always on the lookout for top talent. Email us if you are interested in joining the Steam CC team.

Q:Can I rent a Ripple Maker for use at an event?
A:

The Ripple Maker is available for a select few events each year. Staffing is required. Email us at info@steamcc.com or fill out our contact form to ask about your event.